1. General provisions

1.1. This Refund Policy (hereinafter referred to as the "Policy") regulates the terms and procedure for refunding funds to clients of the 1ADK platform (hereinafter referred to as the "Platform"), managed by the limited liability company SIA "FinMV" (registration number: 40203378371, legal address: Vesetas iela 10–95, Rīga, LV-1013, Republic of Latvia) (hereinafter referred to as the "Company").

1.2. Policy is an integral part of the User Agreement, Offer Agreement, and Price List.

1.3. By making payment for the Platform services, the Client confirms their agreement with this Policy.

2. General return conditions

2.1. Platform services are provided in the form of access to Leads and are considered rendered at the moment of transferring the Lead to the Client.

2.2. Refunds for leads that have already been transferred are not provided, except in cases where the lead is recognized as being of inadequate quality in accordance with the Quality Policy and Lead Replacement Policy.

2.3. The client has the right to request a refund for the unused portion of the paid tariff plan.

3. Refund procedure for unused funds

3.1. The client can request a refund of unused funds through their personal account or by sending a written request to the Company's email address.

3.2. Refund is made proportionally to the remaining period of the paid tariff plan.

3.3. Funds transferred to the Client's Bonus account are non-refundable and can only be used to pay for subsequent Leads.

3.4. Refunds are processed using the same method as the payment was made (via Paddle, Stripe, or bank transfer).

3.5. The repayment period is up to 30 (thirty) calendar days from the Company's approval of the request.

4. Refund upon termination of the contract

4.1. In case of unilateral termination of the contract by the Client, the refund of unused funds is carried out in accordance with the procedure provided for in section 3 of this Policy.

4.2. In case of unilateral termination of the contract by the Company due to the Client's violation of the User Agreement, Offer Agreement, or Acceptable Use Policy, unused funds will not be refunded.

5. Exceptions

5.1. Refunds are not provided in the following cases: if the Client has used up all the funds of the tariff plan; if the funds are on the Bonus account; if the request for a refund is submitted after the expiration of the paid tariff plan.

6. Final provisions

6.1. The company reserves the right to unilaterally change this Policy.

6.2. The current version of the Policy is published on the Platform and comes into effect upon its posting.